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Noticeboard

Bank Holiday Information 

The practice will be closed for the following bank holidays:

Monday 7th May 2018

and

Monday 28th May 2018 

 

PATIENT INFORMATION REGARDING SPECIMENS

AS FROM 1ST JANUARY 2018 THE DROP IN SAMPLE BOX WILL NO LONGER BE IN OPERATION.

 

IF YOU SUSPECT THAT YOU HAVE A URINE INFECTION:

  • GO TO TREATMENT ROOM

  • PLEASE TAKE A NUMBER

  • FILL IN THE URINE FORM PROVIDED

  • WAIT TO BE SEEN BY A NURSE

ANY SAMPLES LEFT ON DESK WILL NOT BE TESTED AND WILL BE DISCARDED. 

YOU MUST WAIT TO SEE THE NURSE.

IF YOU WISH TO LEAVE A FAECES, SPUTUM OR URINE PREGNANCY TEST THAT HAS NOT BEEN REQUESTED BY A GP YOU MUST REPORT TO YOUR GP’S RECEPTIONIST.

URINE SAMPLES – WHY ARE WE CHANGING THE SYSTEM?

EVIDENCE SHOWS THAT BACTERIAL RESISTANCE TO ANTIBIOTICS IS INCREASING AND THEREFORE INFECTIONS INCLUDING URINARY TRACT INFECTIONS SHOULD ONLY BE TREATED IF YOU ARE UNWELL AND SYMPTOMATIC 

PIP APPLICATIONS

As a Practice we no longer complete requests from DLA / Attendance allowance / PIP forms OR for supporting evidence.

We strongly believe that to get an accurate assessment a face to face consultation is vital.  This needs to be carried out by the agency making the decision about your application, not by your GP.

Practice Policies

Confidentiality & Medical Records

Locked blue folderThe practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.

Complaints

Customer service formWe make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. 

Click here to view full details of our complaints procedure

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.



 
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