****PATIENT NOTICE****
AT PRESENT, THE PRACTICE IS EXPERIENCING A CRITICAL SHORTAGE OF GP COVER.
WEEKS COMMENCING 8TH AND 15TH JULY WE WILL NOT BE ABLE TO OFFER ANY ROUTINE APPOINTMENTS. WE WILL ONLY BE ABLE TO OFFER SAME DAY GP APPTS FOR URGENT MEDICAL ISSUES.
ROUTNE CLINICS AND NURSE PRACTITIONER APPTS WILL ALSO BE AFFECTED.
WE WILL BE ABLE TO OFFER APPTS WITH THE MH PRACTITIONER, SOCIAL WORKER PHARMACIST AND PHYSIO.
UNDER DIRECTION FROM THE DOCTOR THE RECEPTIONIST WILL REQUIRE A SUMMARY OF YOUR SYMPTOMS TO NAVIGATE TO THE MOST AAPPORPRIATE HEALTH CARE PROFESSIONAL.
PLEASE REQUEST HOMEVISITS BEFORE 10.30AM. TO REQUEST A HOMEVISIT PLEASE CALL 07821640921
PLEASE SPEAK TO A RECEPTIONIST IF YOU FEEL YOU NEED TO SEE A GP URGENTLY.
WE WOULD LIKE TO THANK PATIENTS FOR THEIR ASSISTANCE AND UNDERSTANDING AT THIS TIME
CHANGES TO PRESCRIPTION ORDERING
FROM MONDAY 5TH AUGUST 2024 THE PRACTICE CAN NO LONGER ACCEPT REPEAT PRESCRIPTION ORDERS FROM YOUR NOMINATED PHARMACY.
PATIENTS CAN ORDER REPEAT PRESCRIPTIONS:
- By submitting their order in writing at reception or by posting their order into the practice.
- Online via patient access. Patients must receive a letter from the practice to register for online patient access.
- Via our telephone messaging service on 02871253223 (from 5th August 2024)
WE UNDERSTAND THIS CHANGE WILL REQUIRE A PERIOD OF ADJUSTMENT FOR PATIENTS AND THE PRACTICE. WE WILL PROVIDE ADMINISTRATION SUPPORT FOR PATIENTS TO SET UP ONLINE PATIENT ACCESS.
REPEAT PRESCRIPTIONS WILL BE READY AT THE PRACTICE 48 HRS AFTER RECEIVING YOUR ORDER AND AFTER 72HRS AT YOUR NOMINATED PHARMACY.
THERE WILL BE NO CHANGE TO PHARMACY COLLECTION FROM THE PRACTICE.
BANK HOLIDAYS
THE PRACTICE WILL BE CLOSED ON FRIDAY 12TH JULY AND MONDAY 26TH AUGUST 2024 FOR BANK HOLIDAY.
OVER THE COUNTER MEDICINE
Processing these prescriptions can cost 20 times the price of buying identical medication at your local pharmacy or supermarket
THE PRACTICE WOULD LIKE TO ASK PATIENT'S WHO REQUIRE MEDICATION FOR HAYFEVER AND ALLERGIES TO PURCHASE THESE AT YOUR LOCAL PHARMACY OR SUPERMARKET. THANK YOU FOR YOUR CO-OPERATION.
**ZERO TOLERANCE POLICY**
Please note the practice operates a zero tolerance policy. In recent months we have noticed a significant increase in abuse towards our staff. At Cityview Medical we treat all our patients with dignity and respect and we expect all our staff to be treated with respect. We will not tolerate any abusive language, threatening behaviour or aggression towards any member of staff. Any violation of this policy will result in removal from the practice list.