NOTICE TO PATIENTS
NEW COMPUTER SYSTEM
THE PRACTICE WILL COMMENCE CHANGING THEIR COMPUTER SYSTEM WEEK COMMENCING
MONDAY 17TH FEBRUARY 2025.
THE NEW COMPUTER SYSTEM WILL NOT BE UP AND RUNNING UNTIL MONDAY 3RD MARCH 2025.
WHAT DOES THIS MEAN FOR YOU, THE PATIENT?
APPOINTMENTS
NO BOOKINGS WILL BE TAKEN FOR ROUTINE APPOINTMENTS BETWEEN THE 10TH FEBRUARY AND THE 3rd MARCH 2025.
HOWEVER IF YOU REQUIRE URGENT TREATMENT THIS WILL BE DEALT WITH AS BEFORE.
PRESCRIPTIONS
WHEN POSSIBLE WE WILL ISSUE A DOUBLE PRESCRIPTION TO ALLOW FOR THE CHANGEOVER
TEST RESULTS
IF YOU REQUIRE TEST RESULTS PLEASE CONTACT THE PRACTICE AFTER THE 3RD MARCH 2025
THE DOCTOR WILL CONTACT YOU IF REQUIRED DURING THIS PERIOD.
WE APPRECIATE YOUR
PATIENCE AND CO-OPERATION
DURING THIS TIME.
FLU VACCINES
IF YOU ARE ELIGIBLE AND NOT YET HAD YOUR FLU VACCINE PLEASE CONTACT THE PRACTICE TO ARRANGE AN APPOINTMENT WITH THE NURSE.
CHANGES TO RECEPTION DESK OPENING HOURS
FROM THE 1ST NOVEMBER 2024
RECEPTION OPENING HOURS WILL BE
MONDAY - FRIDAY
8.30AM-12.30PM
1.30PM-5PM
****PATIENT NOTICE***
PLEASE REQUEST HOMEVISITS BEFORE 10.30AM. TO REQUEST A HOMEVISIT PLEASE CALL 07821640921
CHANGES TO PRESCRIPTION ORDERING
FROM MONDAY 5TH AUGUST 2024 THE PRACTICE CAN NO LONGER ACCEPT REPEAT PRESCRIPTION ORDERS FROM YOUR NOMINATED PHARMACY.
PATIENTS CAN ORDER REPEAT PRESCRIPTIONS:
- By submitting their order in writing at reception or by posting their order into the practice.
- Online via patient access. Patients must receive a letter from the practice to register for online patient access.
- Via our telephone messaging service on 02871253223 (from 5th August 2024)
WE UNDERSTAND THIS CHANGE WILL REQUIRE A PERIOD OF ADJUSTMENT FOR PATIENTS AND THE PRACTICE. WE WILL PROVIDE ADMINISTRATION SUPPORT FOR PATIENTS TO SET UP ONLINE PATIENT ACCESS.
REPEAT PRESCRIPTIONS WILL BE READY AT THE PRACTICE 48 HRS AFTER RECEIVING YOUR ORDER AND AFTER 72HRS AT YOUR NOMINATED PHARMACY.
THERE WILL BE NO CHANGE TO PHARMACY COLLECTION FROM THE PRACTICE.
OVER THE COUNTER MEDICINE
Processing these prescriptions can cost 20 times the price of buying identical medication at your local pharmacy or supermarket
THE PRACTICE WOULD LIKE TO ASK PATIENT'S WHO REQUIRE MEDICATION FOR HAYFEVER AND ALLERGIES TO PURCHASE THESE AT YOUR LOCAL PHARMACY OR SUPERMARKET. THANK YOU FOR YOUR CO-OPERATION.
**ZERO TOLERANCE POLICY**
Please note the practice operates a zero tolerance policy. In recent months we have noticed a significant increase in abuse towards our staff. At Cityview Medical we treat all our patients with dignity and respect and we expect all our staff to be treated with respect. We will not tolerate any abusive language, threatening behaviour or aggression towards any member of staff. Any violation of this policy will result in removal from the practice list.