NOTICE TO PATIENTS

NEW COMPUTER SYSTEM

THE PRACTICE WILL COMMENCE CHANGING THEIR COMPUTER SYSTEM WEEK COMMENCING

MONDAY 17^TH FEBRUARY 2025.

THE NEW COMPUTER SYSTEM WILL NOT BE UP AND RUNNING UNTIL MONDAY 3^RD MARCH 2025.

WHAT DOES THIS MEAN FOR YOU, THE PATIENT?

APPOINTMENTS

NO BOOKINGS WILL BE TAKEN FOR ROUTINE APPOINTMENTS BETWEEN THE 10^TH FEBRUARY AND THE 3^rd MARCH 2025.

HOWEVER IF YOU REQUIRE URGENT TREATMENT THIS WILL BE DEALT WITH AS BEFORE.

PRESCRIPTIONS

WHEN POSSIBLE WE WILL ISSUE A DOUBLE PRESCRIPTION TO ALLOW FOR THE CHANGEOVER

TEST RESULTS

IF YOU REQUIRE TEST RESULTS PLEASE CONTACT THE PRACTICE AFTER THE 3^RD MARCH 2025

THE DOCTOR WILL CONTACT YOU IF REQUIRED DURING THIS PERIOD.

WE APPRECIATE YOUR

PATIENCE AND CO-OPERATION

DURING THIS TIME.

FLU VACCINES

IF YOU ARE ELIGIBLE AND NOT YET HAD YOUR FLU VACCINE PLEASE CONTACT THE PRACTICE TO ARRANGE AN APPOINTMENT WITH THE NURSE. 

CHANGES TO RECEPTION DESK OPENING HOURS

 FROM THE 1^ST NOVEMBER 2024

 RECEPTION OPENING HOURS WILL BE

MONDAY - FRIDAY

8.30AM-12.30PM

1.30PM-5PM

****PATIENT NOTICE***

PLEASE REQUEST HOMEVISITS BEFORE 10.30AM.  TO REQUEST A HOMEVISIT PLEASE CALL 07821640921

 CHANGES TO PRESCRIPTION ORDERING

FROM MONDAY 5TH AUGUST 2024 THE PRACTICE CAN NO LONGER ACCEPT REPEAT PRESCRIPTION ORDERS FROM YOUR NOMINATED PHARMACY. 

PATIENTS CAN ORDER REPEAT PRESCRIPTIONS:

• By submitting their order in writing at reception or by posting their order into the practice.
• Online via patient access. Patients must receive a letter from the practice to register for online patient access.
• Via our telephone messaging service on 02871253223 (from 5^th August 2024)

WE UNDERSTAND THIS CHANGE WILL REQUIRE A PERIOD OF ADJUSTMENT FOR PATIENTS AND THE PRACTICE.  WE WILL PROVIDE ADMINISTRATION SUPPORT FOR PATIENTS TO SET UP ONLINE PATIENT ACCESS.  

REPEAT PRESCRIPTIONS WILL BE READY AT THE PRACTICE 48 HRS AFTER RECEIVING YOUR ORDER AND AFTER 72HRS AT YOUR NOMINATED PHARMACY. 

THERE WILL BE NO CHANGE TO PHARMACY COLLECTION FROM THE PRACTICE. 

OVER THE COUNTER MEDICINE

Processing these prescriptions can cost 20 times the price of buying identical medication at your local pharmacy or supermarket

THE PRACTICE WOULD LIKE TO ASK  PATIENT'S WHO REQUIRE MEDICATION FOR HAYFEVER AND ALLERGIES TO PURCHASE THESE AT YOUR LOCAL PHARMACY OR SUPERMARKET. THANK YOU FOR YOUR CO-OPERATION.

**ZERO TOLERANCE POLICY**

Please note the practice operates a zero tolerance policy. In recent months we have noticed a significant increase in abuse towards our staff. At Cityview Medical we treat all our patients with dignity and respect and we expect all our staff to be treated with respect. We will not tolerate any abusive language, threatening behaviour or aggression towards any member of staff. Any violation of this policy will result in removal from the practice list.