Noticeboard

CHANGES TO RECEPTION DESK OPENING HOURS

 

FROM THE 1ST NOVEMBER 2024

 RECEPTION OPENING HOURS WILL BE

MONDAY - FRIDAY

8.30AM-12.30PM

1.30PM-5PM

FLU &COVID-19 VACCINATION CLINICS WILL COMMENCE IN OCTOBER. PATIENTS WHO ARE ELIGIBLE WILL RECIEVE A LETTER OR TEXT MESSAGE. PLEASE ENSURE YOUR ADDRESS AND TELEPHONE NUMBER IS UP TO DATE.

****PATIENT NOTICE***

PLEASE REQUEST HOMEVISITS BEFORE 10.30AM.  TO REQUEST A HOMEVISIT PLEASE CALL 07821640921

 CHANGES TO PRESCRIPTION ORDERING

FROM MONDAY 5TH AUGUST 2024 THE PRACTICE CAN NO LONGER ACCEPT REPEAT PRESCRIPTION ORDERS FROM YOUR NOMINATED PHARMACY. 

PATIENTS CAN ORDER REPEAT PRESCRIPTIONS:

  • By submitting their order in writing at reception or by posting their order into the practice.
  • Online via patient access. Patients must receive a letter from the practice to register for online patient access.
  • Via our telephone messaging service on 02871253223 (from 5th August 2024)

WE UNDERSTAND THIS CHANGE WILL REQUIRE A PERIOD OF ADJUSTMENT FOR PATIENTS AND THE PRACTICE.  WE WILL PROVIDE ADMINISTRATION SUPPORT FOR PATIENTS TO SET UP ONLINE PATIENT ACCESS.  

REPEAT PRESCRIPTIONS WILL BE READY AT THE PRACTICE 48 HRS AFTER RECEIVING YOUR ORDER AND AFTER 72HRS AT YOUR NOMINATED PHARMACY. 

THERE WILL BE NO CHANGE TO PHARMACY COLLECTION FROM THE PRACTICE. 

BANK HOLIDAYS

THE PRACTICE WILL BE CLOSED ON FRIDAY 12TH JULY AND MONDAY 26TH AUGUST 2024 FOR BANK HOLIDAY. 

OVER THE COUNTER MEDICINE

Processing these prescriptions can cost 20 times the price of buying identical medication at your local pharmacy or supermarket

THE PRACTICE WOULD LIKE TO ASK  PATIENT'S WHO REQUIRE MEDICATION FOR HAYFEVER AND ALLERGIES TO PURCHASE THESE AT YOUR LOCAL PHARMACY OR SUPERMARKET. THANK YOU FOR YOUR CO-OPERATION.

 

**ZERO TOLERANCE POLICY**

Please note the practice operates a zero tolerance policy. In recent months we have noticed a significant increase in abuse towards our staff. At Cityview Medical we treat all our patients with dignity and respect and we expect all our staff to be treated with respect. We will not tolerate any abusive language, threatening behaviour or aggression towards any member of staff. Any violation of this policy will result in removal from the practice list.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Order Your Repeat Prescription Online

Repeat Prescriptions

Repeat prescriptions can be ordered online via the link at the top of this page, submitting your order in writing at reception, by posting your order into the practice or through a representative.

Prescriptions will ONLY be available 2 working days after your order has been received. 

If you have given consent for a chemist to organise your repeat prescription order,  THIS WILL ONLY BE AVAILABLE AT YOUR CHEMIST 3 WORKING DAYS/ 72 HOURS AFTER YOUR ORDER HAS BEEN RECEIVED AT THE PRACTICE.  If you have any queries about these orders please contact your nominated chemist in the first instance. 

Patients requesting prescriptions for acute situations should realise that the doctor may decline, or feel that the patient should be examined; otherwise, these prescriptions will be ready after 17:00 that day. 

Hospital letters should be delivered promptly to the surgery so that prescriptions can be prepared.  These prescriptions will be ready 24 hours later.  Hospital wards are expected to provide a month’s supply of medication needed on discharge.  Patients should wait for these to be provided. 

Medication Reviews

Patients on repeat medication will be asked to see a doctor, nurse practitioner or practice nurse at least once a year to review these regular medications and notification should appear on your repeat slip.

Please ensure that you book an appropriate appointment to avoid unnecessary delays to further prescriptions.

 
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