Noticeboard

****PATIENT NOTICE****

AT PRESENT, THE PRACTICE IS EXPERIENCING A CRITICAL SHORTAGE OF GP COVER.

WEEKS COMMENCING 8TH AND 15TH JULY WE WILL NOT BE ABLE TO OFFER ANY ROUTINE APPOINTMENTS.   WE WILL ONLY BE ABLE TO OFFER SAME DAY GP APPTS FOR URGENT MEDICAL ISSUES.

ROUTNE CLINICS AND NURSE PRACTITIONER APPTS WILL ALSO BE AFFECTED.

WE WILL BE ABLE TO OFFER APPTS WITH THE MH PRACTITIONER, SOCIAL WORKER PHARMACIST AND PHYSIO. 

UNDER DIRECTION FROM THE DOCTOR THE RECEPTIONIST WILL REQUIRE A SUMMARY OF YOUR SYMPTOMS TO NAVIGATE TO THE MOST AAPPORPRIATE HEALTH CARE PROFESSIONAL.

PLEASE REQUEST HOMEVISITS BEFORE 10.30AM.  TO REQUEST A HOMEVISIT PLEASE CALL 07821640921

PLEASE SPEAK TO A RECEPTIONIST IF YOU FEEL YOU NEED TO SEE A GP URGENTLY.

WE WOULD LIKE TO THANK PATIENTS FOR THEIR ASSISTANCE AND UNDERSTANDING AT THIS TIME

 CHANGES TO PRESCRIPTION ORDERING

FROM MONDAY 5TH AUGUST 2024 THE PRACTICE CAN NO LONGER ACCEPT REPEAT PRESCRIPTION ORDERS FROM YOUR NOMINATED PHARMACY. 

PATIENTS CAN ORDER REPEAT PRESCRIPTIONS:

  • By submitting their order in writing at reception or by posting their order into the practice.
  • Online via patient access. Patients must receive a letter from the practice to register for online patient access.
  • Via our telephone messaging service on 02871253223 (from 5th August 2024)

WE UNDERSTAND THIS CHANGE WILL REQUIRE A PERIOD OF ADJUSTMENT FOR PATIENTS AND THE PRACTICE.  WE WILL PROVIDE ADMINISTRATION SUPPORT FOR PATIENTS TO SET UP ONLINE PATIENT ACCESS.  

REPEAT PRESCRIPTIONS WILL BE READY AT THE PRACTICE 48 HRS AFTER RECEIVING YOUR ORDER AND AFTER 72HRS AT YOUR NOMINATED PHARMACY. 

THERE WILL BE NO CHANGE TO PHARMACY COLLECTION FROM THE PRACTICE. 

BANK HOLIDAYS

THE PRACTICE WILL BE CLOSED ON FRIDAY 12TH JULY AND MONDAY 26TH AUGUST 2024 FOR BANK HOLIDAY. 

OVER THE COUNTER MEDICINE

Processing these prescriptions can cost 20 times the price of buying identical medication at your local pharmacy or supermarket

THE PRACTICE WOULD LIKE TO ASK  PATIENT'S WHO REQUIRE MEDICATION FOR HAYFEVER AND ALLERGIES TO PURCHASE THESE AT YOUR LOCAL PHARMACY OR SUPERMARKET. THANK YOU FOR YOUR CO-OPERATION.

 

**ZERO TOLERANCE POLICY**

Please note the practice operates a zero tolerance policy. In recent months we have noticed a significant increase in abuse towards our staff. At Cityview Medical we treat all our patients with dignity and respect and we expect all our staff to be treated with respect. We will not tolerate any abusive language, threatening behaviour or aggression towards any member of staff. Any violation of this policy will result in removal from the practice list.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Latest News

CITYVIEW MEDICAL

APPOINTMENTS

AT PRESENT, THE PRACTICE IS EXPERIENCING A CRITICAL SHORTAGE OF GP COVER.

WEEKS COMMENCING 8TH AND 15TH JULY WE WILL NOT BE ABLE TO OFFER ANY ROUTINE APPOINTMENTS.   WE WILL ONLY BE ABLE TO OFFER SAME DAY GP APPTS FOR URGENT MEDICAL ISSUES.

ROUTNE CLINICS AND NURSE PRACTITIONER APPTS WILL ALSO BE AFFECTED.

WE WILL BE ABLE TO OFFER APPTS WITH THE MH PRACTITIONER, SOCIAL WORKER PHARMACIST AND PHYSIO. 

UNDER DIRECTION FROM THE DOCTOR THE RECEPTIONIST WILL REQUIRE A SUMMARY OF YOUR SYMPTOMS TO NAVIGATE TO THE MOST AAPPORPRIATE HEALTH CARE PROFESSIONAL.

PLEASE REQUEST HOMEVISITS BEFORE 10.30AM.  TO REQUEST A HOMEVISIT PLEASE CALL 07821640921

PLEASE SPEAK TO A RECEPTIONIST IF YOU FEEL YOU NEED TO SEE A GP URGENTLY.

WE WOULD LIKE TO THANK PATIENTS FOR THEIR ASSISTANCE AND UNDERSTANDING AT THIS TIME

How to use your health services

There are different healthcare services available to help you find the right expert care to treat your condition. For minor, short term conditions, you can self-care or ask a pharmacist for advice. Emergency services deal with serious medical needs where there is a serious risk to life or your health.

Self-care is the best choice to treat minor illnesses, ailments and injuries. Common illnesses and complaints, such as aches and pains, coughs, colds, upset stomachs and sore throats can be treated with over-the-counter medicines and plenty of rest. Most of these conditions improve whether or not you get treatment.Examples of over-the-counter products. In a pharmacy you can buy over-the-counter:
  • paracetamol, aspirin and ibuprofen
  • rehydration mixtures
  • indigestion remedies
  • plasters
  • a thermometer
It is important to follow the instructions on the pack.

Pharmacists

A pharmacist can give confidential, expert advice and treatment for some common illnesses and complaints, without you seeing your GP or going to an emergency department.They can help with:
  • eye infections, stomach upsets, skin conditions, allergies, aches and pains
  • common drugs, vitamins and minor first-aid
  • healthy eating and living, including giving up smoking
  • blood pressure and diabetes monitoring and needle exchange, truss fittings, stoma products and incontinence supplies
  • women's health, including treatment for thrush, emergency contraception and pregnancy testing
  • children's health, including nappy rash, teething, coughs and colds
  • prescribed and over the counter medicines
Ask a pharmacist for more details.

Your GP

GPs provide health services including medical advice, examinations, prescriptions and ongoing care for longstanding or chronic conditions. They can also provide:
  • diagnosis of symptoms
  • health education
  • vaccinations
  • simple surgical procedures

Out of hours

The GP out of hours service is for people who need urgent medical treatment but cannot wait until their doctor's practice opens. GP out of hours service is available:
  • from 6.00 pm during the week until your GP surgery opens the next morning
  • 24 hours on Saturdays, Sundays and public holidays
You should telephone the service first. The doctor or nurse will tell you if you need to see a doctor or refer you to another service.

Mental health

When you experience mental health difficulties, it is important to talk to your GP about your thoughts and feelings. Your GP will assess you. With your GP's help, you can decide about any treatment or action to take.

Mental health emergency

If your mental or emotional state quickly gets worse, it is a mental health emergency or mental health crisis. When this happens, you need to get help quickly.If you're having treatment or were treated for a mental illness, you should have a care plan. Your care plan has names and numbers to contact in an emergency.  If you don’t have a care plan, you should:
  • make an emergency appointment with your GP or your GP out of hours service  when the emergency is at night, weekend or a public holiday
  • go to a hospital emergency department
  • Out of hours service

When you care for someone and they have a mental health emergency

If you're concerned about someone's safety but can't get them to an emergency department or keep them safe, you can telephone 999.If you or someone you know needs help, and you would like to speak to someone by telephone, you can telephone Lifeline free in confidence,  24 hours a day.

Minor injuries

A Minor Injuries Unit can treat injuries that are not critical or life threatening, such as:
  • injuries to upper and lower limbs
  • broken bones, sprains, bruises and wounds
  • bites – human, animal and insect
  • burns and scalds
  • abscesses and wound infections
  • minor head injuries
  • broken noses and nosebleeds
  • foreign bodies in the eyes and nose

Emergency department

Emergency departments provide the highest level of emergency care for patients, especially those with sudden and acute illness or severe trauma, such as:
  • suspected heart attack
  • suspected stroke
  • serious head injury
  • serious accident
Staff will assess your medical condition when you arrive. You can check average waiting time to see the nurse or doctor in emergency departments at participating hospitals in Northern Ireland.

Telephone 999

You should always telephone 999 when someone is seriously ill or injured and their life is at risk.

 

 

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