Noticeboard

PRESCRIPTIONS WHICH ARE DUE FOR RENEWAL BETWEEN MONDAY 9TH DECEMBER 2024 AND THE 6TH JANUARY 2025 MAY BE SUBMITTED UP TO TWO WEEKS EARLY RATHER THAN THE NORMAL ONE WEEK IN ADVANCE.

CHANGES TO RECEPTION DESK OPENING HOURS

 FROM THE 1ST NOVEMBER 2024

 RECEPTION OPENING HOURS WILL BE

MONDAY - FRIDAY

8.30AM-12.30PM

1.30PM-5PM

****PATIENT NOTICE***

PLEASE REQUEST HOMEVISITS BEFORE 10.30AM.  TO REQUEST A HOMEVISIT PLEASE CALL 07821640921

 CHANGES TO PRESCRIPTION ORDERING

FROM MONDAY 5TH AUGUST 2024 THE PRACTICE CAN NO LONGER ACCEPT REPEAT PRESCRIPTION ORDERS FROM YOUR NOMINATED PHARMACY. 

PATIENTS CAN ORDER REPEAT PRESCRIPTIONS:

  • By submitting their order in writing at reception or by posting their order into the practice.
  • Online via patient access. Patients must receive a letter from the practice to register for online patient access.
  • Via our telephone messaging service on 02871253223 (from 5th August 2024)

WE UNDERSTAND THIS CHANGE WILL REQUIRE A PERIOD OF ADJUSTMENT FOR PATIENTS AND THE PRACTICE.  WE WILL PROVIDE ADMINISTRATION SUPPORT FOR PATIENTS TO SET UP ONLINE PATIENT ACCESS.  

REPEAT PRESCRIPTIONS WILL BE READY AT THE PRACTICE 48 HRS AFTER RECEIVING YOUR ORDER AND AFTER 72HRS AT YOUR NOMINATED PHARMACY. 

THERE WILL BE NO CHANGE TO PHARMACY COLLECTION FROM THE PRACTICE. 

BANK HOLIDAYS

THE PRACTICE WILL BE CLOSED ON FRIDAY 12TH JULY AND MONDAY 26TH AUGUST 2024 FOR BANK HOLIDAY. 

OVER THE COUNTER MEDICINE

Processing these prescriptions can cost 20 times the price of buying identical medication at your local pharmacy or supermarket

THE PRACTICE WOULD LIKE TO ASK  PATIENT'S WHO REQUIRE MEDICATION FOR HAYFEVER AND ALLERGIES TO PURCHASE THESE AT YOUR LOCAL PHARMACY OR SUPERMARKET. THANK YOU FOR YOUR CO-OPERATION.

 

**ZERO TOLERANCE POLICY**

Please note the practice operates a zero tolerance policy. In recent months we have noticed a significant increase in abuse towards our staff. At Cityview Medical we treat all our patients with dignity and respect and we expect all our staff to be treated with respect. We will not tolerate any abusive language, threatening behaviour or aggression towards any member of staff. Any violation of this policy will result in removal from the practice list.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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Welcome to Cityview Medical

The Waterside Health Centre accommodates all the General Practitioners in the Waterside in 3 practices.  There is a spacious car park nearby and car parking in the surrounding streets.  The Centre also accommodates an equipped Treatment Room with Nurses in attendance.  We also have attached District Nurses and Health Visitors and close association with the local Social Services Office.

Cityview Medical offers family doctor services to registered patients within an 8-mile radius from the Health Centre, east of the River Foyle. 

As we are involved in GP training, a seventh doctor is often available for consultation. 

We hope you take your time to browse our website where you will find lots of useful information about the surgery and the services we offer.

The practice now has a new diverse multi disciplinary team.

Mr Patrick Mc Randle-Physiotherapist specialises in problems with your joints, muscles and soft tissue (back pain, neck pain, painful joints or sprains or strains). He can diagnose your condition, offer advice and exercises to manage your condition, order tests, request x-ray, refer to another service if required and direct you to community based activities. Some patients can also self refer to access MUSCULOSKELETAL Physiotherapy service without the need for GP appointments. 

Please click here for information to self refer to the Physiotherapy Service

Ms Allison McCallion Mental Health Worker specialises in mental health problems including: crisis intervention, suicide prevention, stress related problems, relationship issues, depression, anxiousness and bereavement support.

You can self refer to the mental health worker by asking the receptionist to make an appointment.  The mental health worker may sometimes be able to offer an appointment sooner than the GP.  She is able to refer to secondary care and arrange medication if necessary. 

The Practice Social Worker specialises in social issues including: stress related problems, relationship problems, carer support, anxiousness, benefit advice, emotional problems, safeguarding concerns, bereavement support, housing problems and obesity. The Social Worker  may sometimes be able to offer an appointment sooner than the GP.  She is able to refer to secondary care and arrange medication if necessary.  He can also liaise with core services to help support you. 

We have practice based pharmacists- Mrs Denise Mc Mahon, Mrs Ciara Given and Miss Karen McIlvar  If you want to discuss your medication in detail they will be happy to assist, please ask a receptionist for details.

Access

There is wheelchair access to all the surgeries and treatment room and designated spaces in the Health Centre car park for disabled drivers.

Practice Leaflet

Download our practice leaflet here

(Site updated 02/12/2024)
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